Customer Care

At Wholesale Squad customer care and satisfaction is really important to us and we pride ourselves on our fantastic service. Happy customers is a happy life. If you have any questions or queries please use our contact form or email us at contact@wholesalesquad.co.uk.

We’ve tried to keep our T&C’s clear as possible, and give you all the information we can so that you completely understand the whole process.
Please note that different terms (including prices, charges for services, availability, delivery times and returns policies) might change from time to time.

Wholesale Inquiries

If your interested in reselling to make profit or just need bulk units for your business, please check our website where you can view the latest prices and stock.
Alternatively please contact us for a free consultation, where one of our sales assistant will be happy to help discuss your needs and better advise you

Terms & Conditions

1. General

1.1 We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1.2 If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

1.3 Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (use the Contact US form or see About Us for more information and full contact details).

2. Order process

2.1 Please see the Returns and Shipping information and How to use this website section for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.2 The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Wholesale Squad Ltd.

2.3 Acceptance of your order and the completion of the contract between you and us will take place once we have notified of your order confirmation and provided you with an invoice. Please note Wholesale order cannot be cancelled after receiving confirmation (please refer to Delivery & Returns).

3. Delivery and Refunds

3.1 This website is only for delivery of products to customers in the UK and US (please contact us to ensure we deliver to your US State). Restrictions apply depending on the method of delivery (Royal Mail/DPD/ Parcel Force/ Uk Mail). Please see Delivery & Returns for more information. All goods must be signed for by an adult aged 18 years or over on delivery.

3.2 Delivery charges and estimated timescales are specified in the Delivery & Returns section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Wholesale Squad Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales.

3.3 Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

3.4 Business-to-Business (B2B) customers are entitled to a 12-month warranty on all products purchased. In the event that a product fails within the warranty period, we will first attempt to repair the item. If the repair is unsuccessful, we will offer either a replacement product or a refund in the form of credits, which can be used for future purchases at WS Ltd.

3.5 Resellers are entitled to a 3-month repair warranty on all products purchased. If a product cannot be repaired within this warranty period, we will offer either a replacement product or a refund in the form of credits, which can be used for future purchases at WS Ltd. The credit provided will be equivalent to 50% of the original purchase price.

3.6 For B2B or Wholesale orders we offer a buy back service at 10% less (subject to our review)

4. Payment

4.1 If paying by credit/debit card, we take payment from your card once we have checked your card details and stock availability. If paying by Paypal, your payment will be sent to our Paypal account automatically. If your Paypal account does not have the necessary funds available. These usually take 7 working days to clear. Your goods will not be dispatched until payment has cleared. You will be informed if this occurs. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

4.2 The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: a) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled.

4.3 Payment can be made by any method specified at the time of checkout. For information about secure on-line ordering see Security.

4.4 Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

4.5 All prices are shown in £ sterling and exclude VAT (where applicable) at the applicable current rates and exclude delivery charges, unless expressly stated otherwise. Where possible we have shown prices which include VAT at the applicable current rates which can be identified with the ‘inc VAT’ message beside them.

4.6 We are not responsible for the display format of prices within PayPal. Some prices may include VAT at the applicable current rate, while others may not. The total you will be charged will match the total on our Order Confirmation screen. Your invoice will show the correct VAT breakdown for your purchase.

5. Returns, Cancellations and Substitutions

5.1 For retail customers we promise our 14 Days Money Back Guarantee subject to proof of purchase and 3 Months Replacement/Repair Warranty on any faults. The warranty commences from the day of delivery.

5.2 We do not accept refunds on wholesale purchases. We will honour the transaction with 30 Days Replacement/Repair Warranty on any faults. The warranty commences from the day of delivery.

5.3 For all returns, repairs, or faults the consumer will need to provide detailed information highlighting the issues. Wholesale Squad holds the rights to request proof of fault. Wholesale Squad holds the right to test the products before issuing a replacement or refund.

6. Intellectual Property

6.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

6.2 You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

7. Liability and Indemnity

7.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

7.2 Subject to Section 7.1 above, Wholesale Squad Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website, Wholesale Squad Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Wholesale Squad Ltd accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

7.3 Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

7.4 Subject to Section 7.1 above, Wholesale Squad Ltd will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any: economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings); or loss of goodwill or reputation; or special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

7.5 Notwithstanding the above, subject to Section 7.1 Wholesale Squad Ltd’s aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

7.6 This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

7.7 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

8. Miscellaneous Provisions

8.1 The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

8.2 We have selected our products on the basis that they will be used for domestic use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

8.3 Wholesale Squad Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.

8.4 To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

8.5 You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Wholesale Squad Ltd.

8.6 Wholesale Squad Ltd reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

8.7 If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

8.8 These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except: a) Wholesale Squad Ltd shall have the right to enforce any rights or benefits under these terms and conditions; b) Wholesale Squad Ltd shall have the right to enforce and take the benefit of the rights or benefits of any limitation or exclusion or limitation of liability in these terms and conditions; c) a person who is a permitted successor or assignee under Section 8.7 above of the rights or benefits of these terms and conditions may enforce such rights or benefits. d) No consent from the persons referred to in Section 8.8 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

8.9 No delay or failure by Wholesale Squad Ltd to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Wholesale Squad Ltd.

8.10 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Wholesale Squad Ltd relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Wholesale Squad Ltd for your use of this website

Payment Methods

Credit / Debit Cards (3.2% Fees apply) — BACs (free of charge)